Quincy Medicare Return & Exchange Policy
To protect customer rights, please read the following policy carefully before making a purchase.
1. Return & Exchange Period
Products purchased from the Quincy Medicare Hong Kong Official Online Store may be returned or exchanged within 14 days from the delivery date shown on the logistics document, by contacting us via email.
Each order is eligible for one return or exchange request only.
If the product has quality issues, or the style, size, or color does not match the order, we will arrange return or exchange accordingly.
Except for quality issues or order errors, products can generally only be exchanged for the same style and color.
All return and exchange requests must be inspected and confirmed by Quincy Medicare before processing.
2. How to Apply
Please email us within 14 days of receipt at: info@quincymedicare.com
Include the following information:
Order number
Customer name
Contact phone number
Reason for return or exchange
Product photos (if related to product issues, damage, or order mismatch)
Whether you are requesting a return or exchange
We will review your request and reply via email with further arrangements.Do not send products back without prior confirmation from Quincy Medicare.
3. Cases Not Eligible
We cannot accept returns or exchanges if:
The request is made after the 14‑day period
The reason is based on personal preference (e.g., style, color, feel)
The product has been washed, worn, used, or shows obvious signs of use
Damage is caused by human factors or improper use (e.g., moisture, chemicals, gasoline, paint, detergents, solvents, cooking oil)
Exposure to excessive heat or unsuitable environments
Damage from friction, wear, or exceeding normal product lifespan
Improper washing or care methods
Product has stains, odors, or is not clean
Missing original tags, labels, packaging, e‑invoice, or order number
Shoe box or packaging is damaged, stained, or missing
Color differences due to display screens
Minor details (thickness, stitching, texture) that do not affect normal use
Product was not purchased from the Quincy Medicare Hong Kong Official Online Store
Discounted, clearance, or promotional items
4. Product Return Requirements
Once approved, please ensure:
Product remains brand new and unused
Original tags and labels intact
Original packaging complete
Shoe box undamaged, unstained, and free of non‑removable tape
All gifts and accessories returned together
Relevant e‑invoice or order details included
If gifts cannot be returned, we reserve the right to deduct their value from the refund.
5. Return Shipping
After confirmation, please follow customer service instructions and return via SF Express service points.
When shipping:
Fill in the designated return code on the waybill
Choose “freight collect” (receiver pays)
Keep the waybill and tracking number safely
We do not accept returns via other couriers. We are not responsible for costs, loss, or damage if other couriers are used.
6. Quality Issues or Order Errors
If the product has obvious quality issues, or the style, size, or color does not match the order, please email info@quincymedicare.com within 14 days of receipt, with your order number and product photos.We will arrange return, exchange, or other appropriate handling.
7. Refunds
Once we receive the returned product, we will inspect it to confirm eligibility.
If approved, we will notify you by email and arrange the refund.
If not eligible, we will contact you by email and return the product. Return shipping costs will be borne by the customer.
8. Contact Us
For any questions regarding returns or exchanges, please contact us:
Quincy Medicare Website: www.quincymedicare.com Phone: +852 2555 2007 Email for return/exchange requests: info@quincymedicare.com
Quincy Medicare reserves the right to amend this policy as required for operational needs.
